HOW CAN I TRACK MY ORDER?

Please use the ‘Track your order’ option on the homepage on the right side of the screen. Click on the button and enter your details; the ‘Track your order’ widget will also display your estimated delivery time. For additional information, you can call us at +91 98104-88893 or email us at info@labelkiss.com.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Generally it takes around 7-10 days for your order to be delivered. You can track a more exact date of dispatch of your order by using the track your order functionality that you can see on the right side of the window on the home page. You can also give us a call on +91 98104-8883 or send us an email at info@labelkiss.com and we will be happy to help you.

WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?

We will do everything possible to have your order delivered to you on time. For any assistance, call us at +91 98104-88893 or email us at info@labelkiss.com.

I HAVE PLACED AN ORDER BUT IT DOES NOT APPEAR IN THE 'MY ACCOUNT' SECTION?

The items will be visible in ‘My Account’ for customers registered with us. Customers who have used the guest checkout option are not registered and do not see this option. You can track your order by entering your Order ID in the ‘Track your order’ widget. You can find that widget on the right hand side of the home-page screen. You can also give us a call on +91 98104-88893 or send us an email at info@labelkiss.com

WHAT IS THE STIPULATED DELIVERY TIME FOR AN ORDER?

Our average delivery time is 7-10 days. You can track your exact delivery time in the ‘Track your order’ widget on the website. You can find it on the right side of the homepage screen. You can also give us a call on +91 98104-88893 or send us an email at info@labelkiss.com and we will be happy to help you.

HOW CAN I GET MY ORDER DELIVERED FASTER?

Please call us to fast track your order. You can reach us via telephone on +91 98104-88893 or send us an email at info@labelkiss.com.

I USED MY TRACKING NUMBER TO CHECK THE DETAILS OF MY SHIPMENT BUT THE INFORMATION IS NOT CLEAR TO ME.

Please give us a call on +91 98104-88893 or drop us an email at info@labelkiss.com for further information.

WHAT IS THE LABEL KISS CANCELLATION POLICY?

You can cancel an order by reaching out to us. You can reach us via telephone on +91 98104-88893 or email us at info@labelkiss.com. In case you want to return a product, please look at our return policy.

CAN I CANCEL AN ORDER AFTER SHIPPING?

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations. You can reach us via telephone on +91 98104-88893 or email us at info@labelkiss.com for further clarification.

HOW DO I RETURN A PRODUCT TO LABEL KISS?

In the unlikely case that you are not happy with the product, or you have some size issues, just reach out to us within 7 days of receiving the order. You can call us at +91 98104-88893 or send us an email at info@labelkiss.com. Just mention your order number and we will send a courier person to pick up the product from you. You need to pack the product back in its original packing and seal it. Hand the packet over to the courier person and as soon as we have it back, we will refund the amount as LabelKiss store credit or exchange your product as per your choice. You can use the mentioned points credit to buy anything from the website. Please note that we will arrange a reverse pickup (possible in whichever areas) once and any further courier charges after the first reverse pick up will be borne by the customer. Please note that products in the sales section are not returnable. But yes, they are exchangeable with a different size.

WHAT DO I DO IF MY ORDER IS RECEIVED IN A DAMAGED CONDITION?

Our apologies in case such an incident occurs. If you are not happy with the product, please contact us via telephone on +91 98104-88893 or via email at info@labelkiss.com within 7 days of receiving the order. For our records it is necessary to click a picture of the defect and email it to us along with your order number. All you need to do is pack the product in its original packing and seal it so we can arrange for a courier pick-up from you. Once we have the product with us, we’ll conduct a quality check on it and replace the product for you or refund the amount in the form of store credit.

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?

We apologize in advance in such a case. Contact us via telephone on +91 98104-88893 or send us an email at info@labelkiss.com and we will exchange the item you received and deliver the right one to you.

WHERE SHOULD I SEND MY RETURN?

You could get in touch with us and we can arrange for a reverse pick up from your address. OR You can fill out the return form and send your package to our warehouse directly: Returns and Refunds B-20 Defence Colony, New Delhi –  110024 We will refund your amount as Label Kiss store credits.

I KNOW IT'S BEEN MORE THAN 30 DAYS SINCE I BOUGHT THIS ITEM. BUT IT'S DEFECTIVE AND I WANT TO RETURN IT. CAN I?

You can only return your product 7 days after you have received it. For further assistance, contact us at +91 98104-88893 or email us at info@labelkiss.com.

I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?

Once we receive your returned product in our warehouse, we will dispatch the replacement product from our end and send an email / sms notification to you. For further assistance contact us on +91 98104-88893 or email us at info@labelkiss.com.

WHEN WILL I GET MY EXCHANGE PRODUCT?

A minimum 7 days is required from the time we receive the product. For further assistance, contact us on +91 98104-88893 or email us at info@labelkiss.com.

HOW DO I CHECK THE STATUS FOR MY RETURNED ORDER?

For further information on your returned order, you can reach us via telephone on +91 98104-88893 or email us at info@labelkiss.com

I JUST CANCELLED/ RETURNED MY ORDER. WHEN WILL I RECEIVE MY REFUND (Credit Card)?

It takes about 24 – 48 hours for us to process your refund request. You will receive your refund in your Label Kiss account as credit points. You can reach us via telephone on +91 98104-88893 or email us at info@labelkiss.com for further clarification.

WHAT HAPPENS TO THE MONEY DEDUCTED FROM MY DEBIT CARD/CREDIT CARD/NET BANKING FOR AN UNSUCCESSFUL ORDER?

In case of an unsuccessful order and money being deducted from your credit card or debit card, please inform us via telephone on +91 98104-88893 or email us at info@labelkiss.com. If you want to continue with the order, we will take the necessary steps to ensure a successful order. We can also help you in case you would like to cancel the order. For further clarification, you can also give us a call on +91 98104-88893 or send us an email at info@labelkiss.com and we will be happy to help you.

IS MY STORE CREDIT AMOUNT REFUNDABLE?

The voucher amount is not refundable. You can also give us a call on +91 98104-88893 or send us an email at info@labelkiss.com and we will be happy to help you.

CAN I GET BACK THE AMOUNT I PAID, IF I DON'T WISH TO KEEP THE PRODUCT?

Currently we don’t offer any cash refund. We can process your amount as store credits in your Label Kiss account. For further assistance, contact us on +91 98104-88893 or email us at info@labelkiss.com.

WHAT ARE LABEL KISS POINTS? HOW DO I REDEEM IT?

LABEL KISS points are store credits issued to you in case of refunds. These are valid for 6 months from the date of issue and can be used to buy anything from the website. 1. On checking out, you get an option at the bottom to redeem your credit points. 2. On the payment page, select No Payment Information Required (only if the amount is 0, partial redemption of points is also allowed) and place the order as usual. You can reach us via telephone on +91 98104-88893 or email us at info@labelkiss.com for further information.

IS THERE A CHARGE FOR CASH ON DELIVERY PURCHASES?

Shipping is Free for all the orders. You can also give us a call on +91 98104-88893 or send us an email at info@labelkiss.com and we will be happy to help you.

WHAT ARE THE SHIPPING CHARGES AND/ OR ARE THERE ANY ADDITIONAL CHARGES?

The Shipping charges are as follows:

Type Below Rs. 1999 Rs. 1999 & Above
COD PAID FREE
Prepaid PAID FREE

You can also give us a call on +91 98104-88893 or send us an email at info@labelkiss.com and we will be happy to help you.

CAN I CLUB COUPONS & POINTS IN ONE PURCHASE?

Yes you can. If you are facing issues in applying coupon codes and points to the same order, please do not hesitate to contact us on +91 98104-88893 or send us an email at info@labelkiss.com for further assistance.

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